Reference

What grep88 Does With Your Personal Data

This page tells you exactly what information grep88 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we handle it. No vague language.

Account data protectedWallet info handled carefullyCookie use disclosedYour access rights explainedContact path available
grep88 What grep88 Does With Your Personal Data
DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Reach out through the channels below and include your registered account email so we can locate your records quickly.

Live Chat Open the chat widget on any page of grep88. Identify yourself with your registered email and state your data request clearly so our team can act on it.
Email Support Send your data request to our support email. Include your account username, the wallet type you use (DANA, OVO, or GoPay), and a description of what you need.
Account Help Centre Log into your grep88 account and navigate to Account Settings to review the personal details we hold and submit a correction request directly from your profile.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We use SSL encryption across the entire grep88 domain — every page, every login, every deposit form. Cookies on our site serve two purposes: keeping your session active so you stay logged in while you move between the lobby and the cashier, and helping us understand which parts of the site you use most so we can improve them. You can manage cookie preferences through your browser settings at any time. We keep your data only as long as it is needed — active account records are retained while your account is open; closed account records are held for the period required by applicable regulations before being deleted.

SSL Encryption

Every page on grep88 runs over SSL. Your login credentials, account details, and wallet transaction references are encrypted in transit and at rest.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can disable non-essential cookies through your browser settings without losing account access.

Data Retention

Active account data is held while your account is open. After closure, records are kept only for the period required under applicable law, then deleted or anonymised.

Access Requests

You can request a copy of the personal data we hold on your account. Contact support with your registered email and we will respond within the timeframe the applicable rules require.

Common Questions About Your Data on grep88

Real questions about how grep88 handles your personal information, your wallet data, and your rights as an account holder in Indonesia.

We collect your name, email, and mobile number at registration. After that, we log deposit references from DANA, OVO, or GoPay transactions, your device type, and session IP for security purposes.

No. We only log the transaction reference and wallet identifier returned by the payment system. Your PIN and full credentials stay inside your own e-wallet app and never pass through our servers.

Yes. Contact our support team via live chat or email with your registered account email. We will locate your records and provide a summary within the timeframe required by applicable rules.

After closure, we retain records for the period required under the regulations applicable to your region. Once that period ends, your data is deleted or anonymised.

Only where necessary to complete a service — for example, passing a transaction reference to a payment processor to confirm a GoPay deposit. We do not sell your data to any third party.

Log in, go to Account Settings for basic corrections. For deletion requests, email our support team. Include your account username and the specific data you want corrected or removed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.